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Industry · Public services

AI for Embassies & Public Services

AI for embassies and public services gives every website visitor an answer from your official guidance, in their own language, at any hour. It points applicants to the visa or permit category that fits their purpose of travel, gives them the document checklist, explains fees and processing times, and passes complex cases to staff as tickets.

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Answers from official guidance
24/7
Applicants ask in their own language
Multilingual
Visa questionsDocument questionsAppointment questionsRight categoryComplete applicationsCases escalatedYour officialguidance

Who is it for?

  • Embassies and consulates
  • Visa and permit offices
  • Public service helplines
  • Local authorities

What the agent will and won't do

Public services need firm lines. These hold in every build.

  • Answer only from your official, published guidance, with a link to the source page
  • Walk applicants through your official appointment system step by step
  • Pass anything it can't resolve to staff as a ticket, with the full conversation
  • Give legal or immigration advice, assess eligibility or predict outcomes
  • Approve, refuse or promise anything on behalf of the office
  • Book into official appointment portals itself, or ask for passport numbers in chat

Where do public service offices lose time?

Public service offices lose staff time to questions their website already answers. Applicants can't find the part that applies to them, so they call a busy line or send an email that waits days. Staff answer the same fee and checklist questions again and again, applicants arrive with the wrong documents, and demand jumps around holidays with no extra capacity.

  1. Visitors leave without an answer

    The information exists, but applicants can't find the part that applies to them.

  2. Busy lines and slow inboxes

    Phones are engaged or out of hours, and emails wait days.

  3. Routine questions take staff time

    Fees, processing times and document lists, answered over and over.

  4. Incomplete applications

    Applicants arrive with the wrong documents, which means repeat visits.

  5. Seasonal spikes

    Public holidays and school holiday seasons, with no matching increase in staff.

  6. Language barriers

    Many applicants don't speak the office's working language fluently.

Systems for public services

How can an AI chat agent help embassies and public services?

An AI chat agent works as a 24/7 multilingual support agent on your website. It asks about the applicant's purpose and length of stay and points them to the category that applies, gives the document checklist, explains fees and processing times from your published schedule, and guides them through booking on your official system. Complex cases go to staff.

AI chat agents
Staff see only what needs human judgement
  • Visa and permit guidance. Tourism, business, study, work or a family visit, each with a link to the official page. The applicant decides. The agent explains the published options.
  • Document checklists. Forms, photographs, supporting letters and financial evidence for their category, so applicants arrive complete.
  • Fees and processing times. From your published schedule, including what can change them.
  • Appointment guidance. How to book a submission appointment on your official system, and what to bring.
  • Consular services. Routine questions about attestation, legalisation and passport services.
  • Escalation with full context. A ticket for staff with the question, the category and the conversation.

Which jobs can AI take on for public services?

AI can take on the routine enquiry work in a public office: answering visa and permit questions, giving document checklists, explaining fees and processing times, guiding applicants to appointments and escalating the rest. Decisions and individual advice always stay with staff. Each job below links to the use case it's built on.

What you call it · What the AI does · Use case
What you call itWhat the AI doesUse case
Public and consular enquiriesAnswers from official guidance and links the sourceCustomer support
Visa or permit guidancePoints applicants to the category for their purpose of travelCustomer support
Document checklistLists what each category requiresCustomer support
Appointment slots, biometricsGuides applicants through your official booking systemAppointment setting
Ticket to a caseworkerEscalates with the full conversation attachedCustomer support

How would we build it for you?

We haven't published a public services case study yet. Here's how a build runs.

  1. 01

    Trained on your content

    Your website, official guidance and published notices become the knowledge base, reviewed and approved by your team.
  2. 02

    Aligned to your standards

    Tone, escalation rules, topics it must not discuss and how it introduces itself as an AI are agreed before anything goes live. Most public bodies choose to say so up front.
  3. 03

    Tested before go-live

    We refine the agent on test conversations, and your team reviews it on a private test link before launch.
  4. 04

    Kept current

    When requirements, fees or procedures change, the knowledge base has to change with them. A monthly support plan covers those updates, so no technical knowledge is needed on your side.

Public services terms, explained

Term · Meaning
TermMeaning
Visa categoryThe type of visa that fits an applicant's purpose of travel, such as tourism, study or work
Document checklistThe forms and supporting documents a given category requires
Submission appointmentThe appointment where an applicant hands in their application
BiometricsFingerprints and a photograph taken as part of an application
AttestationOfficial confirmation that a document is genuine
LegalisationCertifying a document so it's accepted in another country
Processing timeHow long a decision usually takes after submission

Frequently asked questions

Questions

Answer

Can an AI agent answer visa questions accurately?

It answers only from your official, published guidance and links to the source page, so its answers are as accurate as that guidance. It never guesses or uses unofficial sources. It explains published requirements but doesn't assess eligibility, predict outcomes or advise on individual cases. Those go to staff as tickets with the full conversation.

Give applicants the answer before they pick up the phone.

Free · 30 min · No commitment

Thirty minutes on how your business runs today. You leave with a straight read on where AI pays off, and where it doesn't.

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